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CASE STUDY: Exclusive HUB/Specialty Pharmacy Provider Operational Assessment and Quality Improvement Program

A small biotech manufacturer engaged our Advisors to conduct a third-party assessment of their exclusive HUB service and pharmacy operations. The objective of this effort was to collaboratively develop a Quality Improvement Program for their provider and overall program. 

 

The engagement involved the following key activities:

 

  • Six Sigma-based operations assessment
  • HUB call center operational assessment
  • Quality improvement plan development
  • Operational, IT, and training program development and management

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